Our client is looking to to hire a UX Designer for a Clean Energy Company.
You’ll join the Product team to streamline the experience, reduce friction, and optimize workflows for the call center team. This is a one year opportunity. The role is located in Charlotte, NYC, and is hybrid.
Responsibilities:
• Collaborate with optimization team and call center staff to understand their needs and challenges.
• Analyze the current SAP C4C system and identify areas for improvement.
• Design and implement user-friendly interfaces and workflows to enhance the call center specialist experience.
• Conduct usability testing and gather feedback to refine designs.
• Work closely with developers to ensure seamless integration of UX improvements.
• Create documentation and training materials to support the adoption of new workflows.
Requirements:
• Education: Bachelor's degree in a relevant field; or 5 years experience in lieu of a degree.
• Experience: Minimum of 4 years of related experience in product design.
• Skills: Proficiency in design tools such as Figma, Adobe XD, or Sketch. Strong understanding of user-centered design principles and methodologies.
• Experience with SAP C4C or similar CRM systems is a plus.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced and evolving environment.
Preferred Experience:
• Experience in designing for call center or customer support environments.
• Familiarity with the challenges of high turnover and ongoing training demands.
• Knowledge of regulatory requirements and how they impact system design.
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