Job Description

Segra is searching for a dynamic and experienced Utilities One Call Coordinator (Entry-Level) to work in our Kansas City, MO office. This role is open to entry-level candidates.

Role Overview:

The Screening Coordinator is responsible for protecting our underground telecommunication utilities through correctly, safely, and efficiently determining the need for these utilities to be field located. The Screening Coordinator will assist with handling external emails and voicemails regarding locate questions from Field Ops and Contractors and additional duties as assigned by management. The Screening Coordinator I will work an on-call rotation.

Qualifications

Education: High school diploma, some college preferred

Experience:

• This role is open to entry-level candidates.
• Preferred: Prior experience with ESR GIS.
• 1+ years of experience using Irth UtiliSphere or other One Call Ticket Management software, Locator, One Call Center or GIS experience preferred

Key Competencies:

• Knowledge of One Call Program
• Knowledge of telecom utility infrastructure
• Strong attention to detail
• Accurate and efficient reading comprehension skills
• Ability to communicate professionally via email and phone
• Ability to work independently and stay on-task in remote environment
• Basic computer skills in MS Office Suite

About Segra:

Segra is one of the largest independent fiber network companies in the nation, able to offer state-of-the-art communication solutions backed by always-on customer service. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world’s largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.

Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities we serve by hiring locally and continually upgrading our network infrastructure. Segra has over 1200 employees, 500k+ on-net and near-net buildings, and 44k+ fiber-route miles. We exist purely to help businesses within our footprint be successful.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

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