Job Description

Store Manager (Full-Time)

Location: Rosemont, IL - Fashion Outlets Chicago

Reports to: Director of Retail

Role Overview

As a Mavi Store Manager, you are more than just a retail leader—you are a brand ambassador and business driver. You’ll be responsible for delivering an exceptional customer experience, leading a high-performing team, and ensuring operational excellence in-store. This is a full-time position that plays a key role in shaping the success of our retail presence.

What Makes a Great Mavi Store Manager?

• Customer-Obsessed

Prioritizes delivering a best-in-class experience

Builds meaningful connections with regulars and new customers

• Team-First Mentality

Leads by example, motivates through coaching—not just direction

Invests in team development and celebrates team wins

• Commercially Driven

Strong understanding of KPIs, stock flow, and profitability

Uses data to drive decisions and maximize daily sales opportunities

• Detail-Oriented Operator

Maintains high standards across VM, stockroom, and shopfloor execution

Confident in managing opening/closing, scheduling, and loss prevention

• Agile & Solutions-Oriented

Thrives in fast-paced retail with shifting priorities

Takes initiative, stays calm under pressure, and adapts quickly

• Authentic & Positive Communicator

Confident, open communicator who embodies Mavi’s friendly and genuine tone

Builds trust and loyalty with customers and team alike

• Passionate About the Brand

Wears and loves the product—understands the importance of Fit, Fabric, Foundation

Embodies denim lifestyle and represents Mavi proudly in and out of the store

Key Responsibilities

• Lead and inspire a team to deliver exceptional customer experiences and meet sales targets
• Maximize store profitability through effective scheduling, payroll, and expense management
• Recruit, onboard, and develop store talent aligned with Mavi’s values and standards
• Ensure operational excellence, including cleanliness, back-of-house organization, and visual standards
• Drive performance through weekly/monthly business reviews and KPI tracking
• Bring Mavi’s brand story to life on the sales floor through Fit, Fabric, Foundation
• Manage local marketing activations and build community engagement
• Liaise with HQ teams including HR, Merchandising, Operations, IT, and Marketing
• Maintain full access to all store systems; responsible for opening and closing procedures

Required Skills & Qualifications

• Previous retail management experience required, preferably in the fashion or lifestyle retail sector.
• Proven track record of meeting or exceeding sales targets and KPIs
• Strong team management, coaching, and talent development skills
• Excellent communication, interpersonal, and organizational abilities
• Solid understanding of retail operations including scheduling, payroll, inventory, and visual merchandising
• Passion for fashion and a genuine interest in denim
• Flexible availability, including evenings, weekends, and holidays
• Proficient computer skills including Microsoft Office (Excel, Word, Outlook).
• Ability to stand for extended periods of time and lift/move objects weighing up to 40 pounds.

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