Service Desk Analyst Job at Brooksource, Frankfort, KY

RVhvSGxuTWVuRlpzbFVmUlFpRFdFZzgvTHc9PQ==
  • Brooksource
  • Frankfort, KY

Job Description

Service Desk Analyst

Frankfort, KY

Monday-Friday 6:30a.m.-6:00 pm

Some Saturdays: 7:30 am – 1:00 pm

As a Service Desk Analyst, you will play a crucial role in supporting our agency staff by providing technical assistance both remotely and in person. This role requires a combination of technical proficiency and exceptional customer service skills. You will be responsible for ensuring that our technology infrastructure operates smoothly and efficiently, as well as assisting with various technical issues that may arise.

Key Responsibilities:

  1. Customer Service: Provide excellent customer service by effectively communicating with agency staff, addressing their technical concerns, and ensuring their needs are met.
  2. Technical Support: Perform desktop support tasks, including but not limited to the installation, troubleshooting, and repair of hardware and software in a Windows-based environment.
  3. Physical Requirements: Maintain a valid driver's license and be physically capable of lifting objects weighing up to 50 pounds as needed for equipment setup and maintenance.
  4. Network Troubleshooting: Possess basic network troubleshooting skills to diagnose and resolve network-related issues and assist in maintaining network infrastructure.
  5. Security Systems Support: Assist in the maintenance and troubleshooting of security cameras, servers, and network switches as necessary to ensure the security and integrity of our systems.

Qualifications:

  • Minimum 1 year of IT experience as a Help desk or Desktop Support technician with experience providing desktop support duties and troubleshooting skills.
  • Excellent customer service and communication skills.
  • Experience with Active Directory.
  • Ability to multi task,
  • Documentation skills.

Preferred Qualifications:

  • Desktop Support (Onsite and remote)
  • Windows 7 and 10 Operating System.
  • Mapping network drives
  • Global Protect support
  • General NAS knowledge
  • Office Suite (particularly Outlook 2013 or higher)
  • Application knowledge (adobe, java, etc.)
  • Preferred ServiceNow Ticketing System experience and knowledge base writing.

About Brooksource:

At Brooksource, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We’re your trusted partner for IT hiring, recruiting and staffing needs.

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Tags

Local area, Remote job, Saturday, Monday to Friday,

Similar Jobs

Staffworks

Forklift Operator Job at Staffworks

 ...Are you looking for a career? Great opportunity to join our Forklift team, 1st and 2nd shift available What you will get: Weekly pay Temp-to-hire opportunity NYS Sick time Paid Holidays Safe clean work environment Participation in company events/activities... 

Lilly

QA Materials Management Site Compliance Job at Lilly

 ...Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), enAble (for people with... 

Aquent Talent

Support Analyst Job at Aquent Talent

 ...Maintaining and updating an internal and external database of documented solutions User Support: Providing in-person and remote assistance with hardware and software according to SLAs Use Azure AD and Intune to manage user accounts, desktops, and laptops... 

Insight Global

Data Analyst Job at Insight Global

 ...Senior Data Analyst Hybrid 3 days on Site in either Downers Grove (IL), Dublin (OH), or Woodlands (TX) Duration: 2 Year Contract +...  ...Experience: ~ Bachelors degree required, preferably in Business Analytics, Engineering, Computer Science, Statistics, correlated field... 

Roper St. Francis Healthcare

Executive Director, Development - Roper St. Francis Foundation Job at Roper St. Francis Healthcare

 ...~ As an integral member of the senior management team, work closely with the President on...  ...2030. ~ Provides direct leadership, consultation, and direction to the development team...  ...thereafter. Keeps abreast of current best practices in the development profession and...