Senior Technical Support Specialist Job at Forbes Technical Consulting, Miami, FL

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  • Forbes Technical Consulting
  • Miami, FL

Job Description

Senior Technical Support Specialist

Location: Miami, FL (4 days onsite 1 day remote)

Job Type: Full-Time

Summary:

We are seeking a highly skilled Senior Technical Support Specialist responsible for delivering Level II hardware and software support while guiding and coordinating a team of Technical Support Specialists. The ideal candidate will have proven expertise in troubleshooting, end-user support, and escalation procedures in a fast-paced, enterprise-level environment.

Key Responsibilities:

  • Resolve hardware and software issues, including network connectivity problems.
  • Support device upgrades, hardware/software conversions, and new deployments.
  • Maintain accurate records using the IT Service Management System.
  • Prioritize and manage open service requests and incidents.
  • Provide escalation support and procedural guidance to team members.
  • Maintain and troubleshoot hardware (PCs, laptops, printers, monitors, scanners, and smartphones).
  • Perform imaging, configuration, and warranty support for hardware and peripherals.
  • Install and support business-related and third-party applications.
  • Manage telephony hardware at user desktops, including physical devices.
  • Ensure technical readiness for visiting staff and external guests.
  • Track asset inventory and coordinate hardware moves, exchanges, and replacements.
  • Perform preventive maintenance, diagnostics, and software updates.
  • Assist with hardware and software support related to firm-approved personal equipment used for business purposes.
  • Other duties as assigned.

Qualifications:

Required:

  • BA/BS degree or equivalent professional experience
  • Minimum of 3 years’ experience in corporate end-user support
  • Experience with Windows-based systems and Microsoft Office
  • Hands-on experience supporting mobile devices (iPhone, Android, MiFi)
  • Familiarity with Citrix and enterprise/legal-specific software
  • Demonstrated ability to deliver high-quality customer service in a performance-driven culture

Preferred:

  • Prior experience in a law firm environment
  • Microsoft Office certifications

Skills and Abilities:

  • Exceptional organizational and multitasking skills
  • Detail-oriented with strong analytical and problem-solving abilities
  • Professional judgment and discretion
  • Excellent interpersonal and communication skills
  • Ability to maintain confidentiality and work well under pressure

Job Tags

Full time, Work at office,

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