Job Description

Position Summary:

The Delivery Support Associate plays a key part in the daily and weekly administrative functions for the One NSC process. Each Delivery Support Associate will work with their assigned operational leaders, recruiters, sales representatives, and field associates. In this role the Delivery Support Associate will ensure the smooth operation of the branch and daily recruiting and business operations. They are the liaison between the field (sales & recruiting) and the back office (finance & risk).

Duties/Responsibilities:

• Answer and direct inbound calls to the appropriate departments or personnel, ensuring timely and accurate handling of all inquiries.
• Timely, accurately, and compliantly send, review, approve and process new hire onboarding paperwork, including offer letters, Direct Deposit information, and completing the I-9 and e-verify. The Delivery Support Associate must demonstrate a high degree of service orientation, focused on actively working to onboard new employees in a manner that positively represents the company and makes the new employee feel important and welcome.
• Process necessary background checks and drug tests required for jobs.
• Collect save, and process weekly timecard entry and approval process, including expenses, per diem, and sick time as needed for payout every Friday.
• Work in close communication with operational leaders, Recruiters, HR, Payroll, and Billing departments in addition to field associates.
• Provide timecard and billing adjustment as needed to ensure proper payout and invoicing.
• First point of contact for trouble shooting any onboarding and payroll issues.
• Work with each recruiting team on ensuring job boards are up to date.
• Assist recruiters with tracking candidates in VMS exchanges as well as tracking employee certifications to ensure they are active.
• Assist with ordering, scheduling, and administering required employee remote and onsite training during the onboarding process.
• Contribute to front of the office duties as needed per office.
• Other duties as assigned.

Required Skills & Qualifications:

• High School Diploma: Possess a high school diploma or equivalent qualification; additional education may satisfy work experience qualifications.
• Prefer experience with human resources processes, employee onboarding, and/or payroll process experience.
• Previous experience with delivering exceptional customer service.
• Ability to work independently
• Exceptional verbal and written communication skills, enabling effective communication with clients, candidates, and internal team members. Ability to clearly articulate job, employment, and payroll information.
• Judgment and decision-making ability.
• Strong customer service/client relations skills.
• Organizational and multi-tasking skills.
• Communication skills (oral and written).
• Ability to handle stress successfully.
• Proficiency in using Bullhorn (Preferred), Microsoft applications, and other computer-based applications.
• Analytical Skills: Ability to evaluate complex situations, proactively identify issues that may adversely impact the company’s delivery and payroll processes and implement timely and effective solutions to problems.
• Able to initiate and embrace change.
• Time management skills (ability to multi-task).
• Interpersonal skills.

Physical Requirements:

With or without reasonable accommodation, the physical and mental requirements of this job include the following: seeing, hearing, speaking, and writing clearly. The position requires sitting at a desk and working on a computer for prolonged periods. Light or moderate lifting may be required at times. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is typically low to moderate. The Divisional Delivery Support & Payroll Manager may attend industry events, client meetings, conferences, or other events, which could involve standing or walking.

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