Required Skills & Experience
• 3-5 years of experience
• Exemplary customer service skills (verbal and written)
• Proficient Windows and Mac troubleshooting and support
• Mobile device computing skills
• Basic network troubleshooting and support
• Microsoft 365 knowledge
• Basic hardware troubleshooting
• Ability to perform Root Cause Analysis
• Experience working with processes and procedures in a large organization preferable
• Able to lift 50 lbs. unaided
• Reliable car
Nice to Have Skills & Experience
• Bachelor’s degree
• ServiceNow and Ivanti experience
Job Description
Our primary focus is providing daily support for staff and sales associates’ end-user technologies in a local network environment. We are tasked with working cross-functionally with other teams in the broader ITIL organization to ensure our customers receive the support they need. This can include working with WAN Engineers, Messaging Engineers, Logical Access Team, Application Development Teams, Facilities Teams, Telecom and various other Business Unit partners to engage the correct resource(s) to resolve an issue or complete a project.
Provides user support by troubleshooting hardware and software problems for desktop and laptop computers as well as mobile devices. Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems. Troubleshoots LAN, server and connectivity issues. Utilizes ticketing and hardware asset management system. Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed. Work collaboratively with team members on local and national projects by actively participating in meetings and making contributions to ensure delivery of technology products, programs, services and improvement of Agile Product development.
...Clinical Research Assistant in Los Angeles, CA (90067) Summary: The Research Assistant I supports the planning, coordination, and execution... ...duties as assigned. Qualifications: Education: Associate degree in a science-related field required; Bachelors...
...treatments to ensure a personalized, high-touch experience for families on their journey to... ...the Role We are seeking a Medical Receptionist to join our dedicated team at... ...Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional...
...except where such considerations are bona fide occupational qualifications permitted by law. A little about us... Role : AWS DevOps Engineer Location : Charlotte, NC Salary : Market Rate Job Description: Design implement and manage continuous...
Marketing & Graphic Design Intern (Paid, On-site) HIGHMARK Real Estate is seeking a motivated part-time Marketing & Graphic Design Intern to support our growing team. This internship offers hands-on experience in real estate marketing, branding, and design, ideal for students...
...Field Operations Manager Location: Fallbrook, CA - Onsite Our client, a leader in the water submetering industry, is seeking a Field Operations Manager to join their growing team in Fallbrook, CA. Do you thrive on building and leading high-performing teams? Are...