Regional Manager of Operations
Full Time, Monday through Friday
Location: Florida (Hybrid but must live in the Orlando Market)
Position Overview
The Regional Manager of Operations is responsible for directing the operational performance of a defined Florida region, ensuring that clinical teams are supported, facility partners receive consistent, high-quality service, and market goals are achieved. This role oversees day-to-day operational execution, coordinates provider coverage, strengthens relationships with facility leadership, and collaborates with senior leadership on growth and service optimization. The position requires a hands-on manager who can balance daily demands with broader strategic planning.
Primary Duties
Clinical Workforce Coordination
• Manage staffing assignments and scheduling for clinical providers across multiple facilities.
• Ensure adequate daily and after-hours coverage according to service needs.
• Monitor visit volume, workflow efficiency, and documentation turnaround to ensure expectations are met.
• Address performance concerns, attendance issues, and quality matters in alignment with internal guidelines.
Facility Relationship Management
• Serve as the main operational contact for facility administrators and leadership teams.
• Conduct routine check-ins with facilities to evaluate service satisfaction, resolve concerns, and identify opportunities for improvement.
• Support the introduction of new clinical staff into facilities, assisting with orientation to workflows and expectations.
Operational Leadership and Support
• Partner with senior operational leaders to implement service initiatives and market-specific strategies.
• Provide guidance to administrative and operational support personnel assigned to the region.
• Review internal processes and propose improvements to increase efficiency, communication, and care coordination.
• Assist with planning and execution of facility launches, coverage transitions, and expansion of services in the region.
• Ensure compliance with company standards, regulatory requirements, and best practices within post-acute and long-term care settings.
Qualifications
• At least five years of experience in healthcare administration, operations, or clinical support roles.
• Background in skilled nursing, post-acute care, or senior care strongly preferred.
• Experience managing or coordinating providers, clinical teams, or healthcare staffing operations.
• Bachelor’s degree in Healthcare Administration, Business, or a related field; advanced degree preferred.
• Strong communication and relationship-building skills, especially with facility leadership.
• Proficiency in general office software and healthcare technology platforms.
• Ability to travel within the regional market; reliable transportation required.
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