Job Description

Customer Service/Admin Assist 36534418_53649

12 months - $18/hr

Rochester, MN (hybrid)

The Recovery and Claims Services Administrative Assistants function as a departmental resource working on a wide variety of tasking and projects. Responsibilities include primarily answering inbound call center telephone calls, but additional tasks may be assigned and could include processing mail and faxes, entry and triage of multiple forms and reports, filing legal forms, sending out correspondence, setting up new cases, routing incoming documentation and correspondence, processing authorizations, and a variety of other tasks that relate to employee leave benefits, and accommodations.

Administrative assistant expertise applies to perform a variety of secretarial/clerical tasks. Is accountable for ensuring accuracy and completeness of all documents. Tasks may include transcribing correspondence/documents; maintaining calendars; scheduling meetings; making travel arrangements; answering telephones and providing related follow-through; creating and maintaining web pages and databases/spreadsheets; supporting departmental projects/activities as assigned; preparing reports, meeting agendas and minutes, and presentation materials; processing reimbursement for travel and other professional expenses; and maintaining electronic files and records. Routinely serves as a resource and mentor to others as opportunities arise. Demonstrates initiative, proficiency, and good judgment to optimize the time of those supported. Strong organizational and communication skills and a commitment to quality and excellence in service are important components of the role.

Skills:

Requires excellent application of grammar, punctuation, and English usage.

Must have computer experience and possess proficiency on technical office equipment (computer, printer, dictation equipment, phone system, copier/fax machine, etc.).

Must possess high-level skill in organization, professional/customer service focus, interpersonal relations, excellent written and oral communication skills, and have the ability to prioritize and handle a variety of tasks simultaneously, including standard office practices and independent composition of letters.

Must demonstrate good decision-making and judgment as well as attention to detail and follow-through.

Must be able to adapt to a rapidly changing environment.

Typing skill of 60 WPM and experience with secretarial/clerical software is preferred.

Education:

Requires successful completion of a one- or two-year degree/diploma in an administrative assistant/secretarial field or a minimum of two years' experience in a secretarial/administrative assistant role performing responsibilities such as managing calendars, supporting individuals, creating correspondence/reports/presentations, database/spreadsheet management, coordinating travel, etc.

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