Customer Service Representative Job at Vaco by Highspring, Irvine, CA

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  • Vaco by Highspring
  • Irvine, CA

Job Description


About the Company:
We're proud to be partnering with one of our long-term clients-an established and reputable organization known for their collaborative culture, employee retention, and customer-first approach. This company values people who take initiative, communicate effectively, and thrive in a team-oriented environment.
Job Summary:
The Customer Service Representative plays a key role in ensuring an exceptional experience for clients and customers. This role involves responding to inquiries, processing orders, resolving issues, and acting as a liaison between departments. The ideal candidate is detail-oriented, personable, and comfortable handling a variety of customer interactions in a fast-paced setting.
Responsibilities:

  • Provide prompt, courteous, and professional service to customers via phone, email, and/or chat

  • Resolve customer concerns efficiently while maintaining a positive attitude

  • Enter and manage customer orders accurately in the system

  • Collaborate with internal departments (sales, logistics, billing, etc.) to resolve inquiries

  • Follow up on open issues to ensure customer satisfaction

  • Document all customer interactions and maintain records

  • Stay up-to-date on product knowledge and company policies

  • Identify recurring issues and recommend process improvements
Qualifications:

  • 1-3 years of customer service or administrative support experience

  • Strong verbal and written communication skills

  • High attention to detail and accuracy

  • Ability to multitask and stay organized in a dynamic environment

  • Proficient in Microsoft Office and/or CRM systems

Job Tags

Work at office,

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