Customer Service Representative Job at Compunnel Inc., Irvine, CA

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  • Compunnel Inc.
  • Irvine, CA

Job Description

** NOTE: The candidate can work remotely, but will be required to go into the office couple of times a month if called for meetings . **

Summary:

  • The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:

  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills:

  • JDE and ERP experience
  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
  • Ability to work independently and manage one’s time.
  • Ability to accurately document and record customer/client information.
  • Previous experience with computer applications, such as Microsoft Word and PowerPoint.

Education/Experience:

  • High school diploma or GED preferred.
  • 2-4 years customer service related experience required.

Job Tags

Work at office, Remote work,

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