Job Description

Customer Experience Specialist (Nights & Weekends)

Remote after training | Monthly onsite visit required

Pay: $19.50

Temp to hire, full time 40 hours

Are you someone who thrives on solving problems, creating seamless experiences, and building meaningful customer relationships? We’re looking for a Customer Experience Specialist to join our team and be the voice our customers trust—especially when it matters most.

This role is ideal for someone who enjoys working independently during off-peak hours while still being part of a collaborative, high-performing team. After training, the position is remote with the expectation of one onsite visit per month.

🌟 What You’ll Be Doing

Customer Service Excellence

• Build strong, trust-based relationships by understanding customer needs and delivering tailored solutions.
• Communicate proactively with customers, carriers, suppliers, and internal teams to ensure smooth operations.
• Handle challenging conversations with professionalism and empathy.
• Provide timely updates and manage exceptions with a solution-oriented mindset.
• Monitor service quality, identify issues, and implement improvements.
• Analyze customer data and KPIs to drive performance and accuracy.
• Support pricing strategies and identify opportunities to grow business through customer insights.

Process Optimization

• Use tools and best practices to streamline workflows and reduce manual tasks.
• Ensure consistency across the network by following and improving SOPs.
• Leverage data to identify service gaps and implement enhancements.
• Collaborate with internal teams to ensure processes are efficient and scalable.

Operational Execution

• Track orders using technology and take corrective action when needed.
• Execute customer-specific workflows and SOPs to deliver cost-effective solutions.
• Resolve issues quickly and offer alternative options to maintain service excellence.
• Partner with operations teams to standardize and improve task execution.
• Take ownership of your responsibilities and deliver results that exceed expectations.

🎯 What We’re Looking For

• A proactive communicator with a customer-first mindset.
• A problem-solver who thrives in a fast-paced, collaborative environment.
• Someone who embraces technology and data to drive decisions.
• A team player who takes initiative and follows through.

If you're ready to make a meaningful impact and grow your career in a dynamic, customer-focused environment— apply today!

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

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